Customer Relationship Executive (CRE)
Job Overview
We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, coordinate project activities, and ensure a seamless customer experience throughout the project lifecycle. The ideal candidate should possess strong communication, coordination, and problem-solving skills with a customer-first approach.
Key Responsibilities
- Serve as the primary point of contact for customers during project execution and installation activities.
- Understand customer requirements, site conditions, and project timelines.
- Coordinate with technical, logistics, installation, and plant teams to ensure smooth project execution.
- Provide regular updates to customers regarding project status, installation schedules, and key milestones.
- Handle customer complaints and ensure timely resolution of issues.
- Manage customer and vendor coordination effectively.
- Maintain accurate customer records, site data, and installation documentation.
- Collect customer feedback and identify opportunities for service improvement.
- Prepare reports on customer interactions, project progress, and issue resolution.
- Coordinate with the plant team to ensure stock availability as per order requirements.
- Monitor inventory status to support efficient dispatch planning.
Required Skills
- Excellent communication and customer relationship management skills.
- Strong coordination and follow-up abilities.
- Basic knowledge of MS Excel and data management.
- Good organizational and multitasking skills.
- Problem-solving mindset and attention to detail.
- Ability to work effectively in a fast-paced environment.
Qualifications
- Bachelor’s degree in any discipline.
- Experience in customer service, operations coordination, or client handling will be preferred.
- Freshers with strong communication and coordination skills may also apply.
Preferred Candidate Profile
- Immediate joiners preferred.
- Strong confidence in handling customer and vendor coordination.
- Customer-centric approach with excellent interpersonal skills.
- Ability to multitask and manage multiple priorities efficiently.
- Professional attitude with a commitment to customer satisfaction.